What happens if the item I purchased is not Available?
We are in-store and online and all orders are subject to availability. Whilst we endeavour to keep our stock levels accurate, if an item is purchased that is not available at time of dispatch we will contact the customer to discuss alternative options. There is always the possibility that a shopper in-store may be purchasing the same item at the same time. If this does happen we will refund you 100% of your purchase. Please note; items in your shopping basket are not on hold and may be purchased by other customers.
Is it safe to use my credit card online?
Yes it is - our website uses SSL technology that scrambles all confidential data entered by you, such as payment details and address information, before being transmitted. Look for the SSL security padlock at the top of the page.
What Payment methods do you accept?
Real Designer Deals Makes shopping online easy with a range of safe and secure payment methods. We accept, Visa, Mastercard, Amex, ShopPay, GooglePay, ApplePay, PayPal and AfterPay.
What currency are the prices I see on the site?
All prices are stated in New Zealand dollars and are inclusive of GST. Additional charges for shipping usually apply (please refer to our Shipping section). All payments are in New Zealand dollars. Keep in mind that if you're outside New Zealand, your credit card issuer may apply charges for currency conversion. Sorry, but we can't cover that cost for you.
How long will it take for my order to arrive?
Shipping times vary based on your location. The average shipping time domestically is between 1-4 business days on a standard courier delivery, or 3-5 business days if you live in a rural area, and between 1-12 business days for Standard International Economy Post.
Orders received by midday Monday to Friday will be dispatched on that business day. Orders made on a Saturday and Sunday or public holiday will be dispatched on the following business day. If you do not receive your order within the specified time frame, please email us at email@example.com, so we can look into it further.
Tracking numbers will be updated after your order has been DISPATCHED. If you do not have a tracking number after 3 business days please email us at firstname.lastname@example.org.
How long does international shipping take?
Deliveries via 'Standard International Economy Postage' can take up to 12 business days to arrive depending on the weight & size of the items you have purchased. Items in your order may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
Can I change or cancel my order?
It depends. All orders placed before midday will be handled and shipped that same day. If you contact us before 1pm we will do our utmost to help you cancel your order. However, you must cancel your order before it ships. If the item has already shipped there’s not much we can do. You must wait for your item to arrive and return it to us before receiving a refund. Please refer to our ‘Refund & Returns Policy’ for full terms and conditions.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a full refund on Full Priced Items. If the items is defective or damaged we give you 10 days from date of purchase to send it back to us for a full refund. Sale Items reduced by 10%-29% can be returned for an exchange or online store credit.
All items reduced by 30% or more are ‘Final Sale’ and can not be returned. Please refer to our ‘Refund & Returns Policy’ for full terms and conditions.
I have entered an incorrect address what do I do now?
If you have entered an incorrect address, simply reply to your order confirmation email and notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. After 24hours Real Designer Deals can not amend any submission or issue a refund due to an incorrect submission.
Why do I have to fill out my phone number?
We use you phone number if there are questions regarding your order. Also, your number may be used by the courier company to contact you.
I didn’t receive a confirmation e-mail?
Please check your spam folder. If you can’t find it there. Send an email to firstname.lastname@example.org
Can I create a Wishlist?
You can easily create a Wishlist. Click on the 🖤 icon above any item, and a heart will appear ❤️ and be saved - you’ve created a Wishlist. If you have an account, your Wishlist will be saved and is available anytime on the device you created it on, until you delete your browsing history or until you remove items from your Wishlist.
I forgot my Password?
Please go to the My Account section and click on the Forgot Password link. Please enter the email address you used to sign into your account and we'll send you a temporary password to that email address.
Once you have logged in using your temporary password, go to the Personal Data section of the My Account page and change your password to something you will remember.
When is your chat service available?
Our chat service is available Monday-Sunday 10:00am - 4:00pm. You can use our live chat for questions regarding your order, general questions about an item, garment sizes, availability and shipping. We are more than happy to help you with any queries you may have.
What are the opening hours of Real Designer Deals Store?
Monday-Friday 9:30am-5:30pm, Saturday-Sunday 10am-5pm.
What if my item arrives and it’s faulty?
Real Designer Deals stock only quality garments, we carefully screen our items for manufacturer faults before shipping. If you discover that your item has a fault please contact us at email@example.com within 3 days of receiving the item, with your invoice number and date of purchase. Real Designer Deals will happily repair or replace all items that are classified as faulty after assessment. We will endeavour to replace the item if we have the correct item and size available in-store.
If we cannot repair or replace your item, we will refund you, including shipping costs. Items that are damaged as a result of wear and tear are not considered to be faulty. If you have an item that is faulty and you have worn it, it must be cleaned prior to us receiving it. Soiled returns will not be accepted.
What if I need to return my item & it was paid on Afterpay?
You just keep paying them as normal. Send the item back to us and provided you comply with our returns policy you will receive a credit code which can be used to purchase something else. Effectively you are paying off the credit code.
How can I redeem my gift card?
Simply present your Gift Card to any salesperson at the time of purchase. If purchasing online, please enter your gift card number during the payment section of Checkout.
Virtual Gift Cards can be redeemed online and in-store. If redeeming in store, please present the virtual gift card email or the gift card number to a Sales Associate.
Why is my order delayed?
These are hectic times. With Covid and deliveries from suppliers to Real Designer Deals and from Real Designer Deals to our customers are not as reliable as they are under normal circumstances. All orders will be delivered unless we inform you otherwise. We apologise for any delays and thank you for your patience and support.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email at firstname.lastname@example.org and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Thank You! Happy Shopping... 🛍
❤️ The Team @RealDesignerDealsNZ
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