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FAQs

What currency are the prices do I see in the site?

All prices are in NZD.

I just placed an order, when will it ship? 

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out. Average shipping times are between 7-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you do not have a tracking number after 7 business please email us at customerservice@realdesignerdeals.com.

I am not in love with my order, can it be returned? What if there is an issue? 

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it to us before receiving a refund.

Can I cancel my order? 

You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item has already been sent you must wait for it to arrive and return it to us before receiving a refund.

I have entered an incorrect address what do I do now? 

If you have entered an incorrect address, simply reply to your order conformation email and notify us via email customerservice@realdesignerdeals.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of an incorrect submission. 

How long does shipping take? 

Shipping times vary based on your location. The average shipping time domestically is between 5-10 business days and International shipping is between 7-21 business days. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you. Please send us an email at customerservice@realdesignerdeals.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, Thank you.

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